Shipping & Returns

Shipping Information

At Foxtail phonic, every piece is made to order with care and precision. We ensure your order is processed quickly and delivered safely.

Same Day Delivery

  • 1–2 business days

Normal Delivery Time

  • 1–2 business days
  • Varies by destination

International Shipping Costs

  • Calculated at checkout based on your location and order size

Tracking

  • You’ll receive a tracking number via email once your order ships

Shipping From

  • JasArtz, Stadium Point Dubai

Returns, Refunds & Cancellations

We care about your satisfaction. If something isn’t right, we’ll work to resolve it.

Refund & Replacement Eligibility

  • Incorrect Item Received → We'll send the correct one or refund you
  • Defective Product → Eligible for replacement or refund after inspection
  • Damaged in Transit → Verified damages are refunded or replaced
💡 All refunds are in AED using the original payment method

Order Cancellation

Because all prints are made to order:

  • Before Shipping → Full refund
  • After Ready to Ship → 80% refund

To cancel your order, email support@jasartz.com with your order number.

Returns Policy

  • Custom orders are non-returnable for size or design selection errors
  • Return requests must be made within 7 days of delivery
  • Pre-approval is required before returning any item
  • Custom-made and discounted items cannot be returned

To request a return, email support@jasartz.com with your order number and reason.

Refund Timeline

  • Refunds processed within 3–45 days, depending on payment provider
  • Cash or cheque refunds within 14 days
  • Haven’t received your refund? Please check with your bank before contacting us

Exchanges

  • Only accepted for defective or damaged items
  • Email support@jasartz.com with your order details

Return Shipping Address

JasArtz
Stadium Point Dubai

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable